FAQs

FAQ

How long does delivery take?

Please allow 15-31 business days for your order to arrive. We know it takes some patience, but it is worth it (orders outside the US may take up to 42 days). We work with different artists and manufacturers worldwide, this is the reason for sometimes long shipments.

If your order hasn’t arrived in the estimated delivery times, please contact us.

If your order hasn't arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Why I received only some of the items in my order and not all of them?

We are pleased to partner with artists and manufacturers all over the world in bringing products that illuminate and inspire. Some of our items will be shipped from manufacturers in places such as China, India, Indonesia or Thailand, while others will be shipped directly from artists in the US.

For this reason, sometimes the products in your order are being shipped separately from different locations.

Don't panic if you don't receive all of your items at once…they will get to you!
 

Do you deliver products internationally?

We successfully ship many products worldwide each day. We have many happy customers in every corner around the globe!

I've put a wrong shipping address and/or picket a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use. 

 

What is your refund policy?

We strive to deliver you with the absolute highest quality artwork we can.  We will do everything in our power to assist you with any problems you find in your artwork, and many times we will be able to offer you with a full or partial refund or an immediate replacement of your artwork, but because we work with a number of production groups and fulfillment companies around the world, we cannot guarantee that this will be possible.  It is not conducive to our endangered species mission to provide refunds frivolously, and for that reason we reserve the right to withhold refunds as we deem appropriate.  We thank for your understanding on this matter, and hope you appreciate that the endangered species come first in our mission.


How secure is my personal information?

We adhere to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.